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At Genuine Manuka Honey, we strive to deliver your orders promptly and ensure they reach you in excellent condition. This Shipping Policy outlines our processes, timelines, and related terms.
1. Processing Time
- All orders are processed within 2 working days of purchase confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Charges
- Within India: Shipping is free for all orders.
- International Shipping: Additional shipping fees apply, and customs duties or taxes, if any, are the responsibility of the customer.
3. Delivery Timeframes
- Within India: Orders are typically delivered within 5–7 working days from the date of shipping, depending on the destination.
- International Shipping: Delivery times vary by destination country, with an estimated range of 7–21 working days. While we strive to meet these timelines, exact delivery dates cannot be guaranteed. Customers will be provided with approximate delivery estimates during order confirmation.
4. Non-Serviceable Locations
If your delivery location is not serviceable by our courier partner, we will notify you promptly and provide the following options:
- Arrange delivery to an alternative serviceable address.
- Cancel the order and issue a full refund.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment’s status.
- For assistance with tracking, contact our customer support team.
6. Packaging and Handling
- We take great care in packaging your products to ensure they arrive in pristine condition.
- If your package appears damaged upon delivery, please contact us immediately with photographs of the damage.
7. Delayed or Lost Shipments
- In the rare event of a delayed or lost shipment, we will work with the courier service to resolve the issue.
- If your order cannot be delivered, we will provide a refund or reship the product at no additional cost.
8. Customer Responsibility
- Please ensure that the shipping address provided is accurate and complete. We are not responsible for failed deliveries due to incorrect or incomplete addresses.
9. Contact Us
For any questions or concerns regarding shipping, please contact us at:
- Email: office@thegmh.com
- Phone: +91 44-47989309