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At Genuine Manuka Honey, customer satisfaction is our top priority. This policy outlines the terms under which returns and refunds can be requested for purchases made on our website, www.thegmh.com.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product was delivered in a damaged or defective condition.
- The return request is made within 7 days of receiving the product.
Note: Products must be unused, unopened, and in their original packaging for a return to be considered.
2. Non-Returnable Items
Returns will not be accepted for:
- Products that have been opened or partially used.
- Products damaged due to misuse, mishandling, or improper storage by the customer.
- Items marked as non-returnable at the time of purchase.
3. Return Process
To initiate a return, follow these steps:
- 1.Email our customer service team at office@thegmh.com with your order details, proof of purchase, and photographs of the damaged or defective item.
- 2.Once your request is approved, you will receive instructions for returning the product.
- 3.Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival.
4. Refund Policy
- Refunds will be issued after the returned product has been inspected and approved by our team.
- Refunds will be processed within 7–10 business days and credited to the original payment method.
- Shipping charges (if any) are non-refundable.
Note: Refunds are at the sole discretion of Genuine Manuka Honey and may be denied if the return does not meet our policy criteria.
5. Replacement Policy
- If approved, a replacement for the damaged or defective product will be shipped at no additional cost.
- Replacement requests are subject to product availability.
6. Contact Us
For any questions or assistance regarding returns or refunds, please reach out to us:
- Email: office@thegmh.com
- Phone: +91 44-47989309